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CRM System

Senior Case Manager - Complex Escalations & Cross-Team

Job in Lexington, Fayette County, Kentucky, 40598, USA
Listing for: Xometry Inc.
Full Time position
Listed on 2025-11-29
Job specializations:
  • IT/Tech
    CRM System
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Lexington, KY is seeking a Senior Case Manager to manage complex customer and partner cases. The ideal candidate will have over 5 years of experience in customer support and a strong customer-first mindset. You will coordinate across various departments to ensure resolutions and maintain high-quality service. This role requires strong communication and conflict resolution skills, along with an understanding of CRM systems.

Competitive compensation and hybrid work options are available.
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Position Requirements
10+ Years work experience
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