Senior Manager, Salesforce Delivery

Why Valvoline Global Operations?

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future‑ready products and provide best‑in‑class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values— Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Valvoline Global Operations Headquarters is located in Lexington, KY. We prefer candidates who can work an in‑office schedule (3 days per week).

The Senior Manager, Salesforce Delivery leads and is responsible for our Customer Experience Enterprise Products: CRM, eCommerce & other tools. This team is a “Center of Excellence” that provides governance, best practices, and subject matter expertise on the development and deployment of digital tools and training to improve our go‑to‑market efficiency and experiential interaction with our customers.

They are a highly skilled and motivated manager leading our Enterprise CRM & Commerce Product “hub” Team. This is a pivotal member of our organization; he/she will play a key role in guiding a team of Senior Product Owners, driving the strategic vision for our global customer experience, and ensuring the successful delivery of innovative solutions and transformation while maintaining current experiences and solutions.

This team establishes the standards and guidelines that anyone who touches the Customer Experience systems (e.g., Salesforce DASH
360) must abide by and coordinate the resources needed to execute the established strategy and manages partners and vendors.

Reporting to this role are the following roles and their respective teams:
Global Experience & Product Owners.

• Lead and oversee a team of Senior Global Experience & Product Owners, providing guidance, mentorship, and support in their day‑to‑day activities. While fostering a culture of collaboration, innovation, and continuous improvement within the team.
• Collaborate with enterprise teams to define and execute the strategy aligned with the overall company goals. While working with stakeholders to understand business objectives and translate them into actionable product initiatives.
• Drive the entire product lifecycle, from ideation to launch and support, ensuring a successful delivery of high‑quality products. While prioritizing features and enhancements based on business value, customer needs, and technical feasibility.
• Conduct market research and competitor analysis to identify opportunities for product innovation and improvement.
• Lead a team that will train, implement, and enable regional usage of eCommerce and CRM tools.
• Build, govern, enable, and localize eCommerce and CRM tools. Work collaboratively to create KPI’s, goals, customer segmentation, and testing strategy for each feature/request.
• Collaborate with cross‑functional teams to implement innovative digital & marketing solutions, while analyzing customer data and market trends to identify opportunities for improvement. Regularly evaluate digital product effectiveness through KPI metrics and…