Field Service Technician

Our client is looking for a Field Service Technician for a 9‑month contract in Lexington Kentucky 40510. Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience;
  Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment

• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems
• Ensure that all schedules, transmission, on‑line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost‑effective repair / resolution to minimize customer downtime