Documentation Tools Technical Writer Sr

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Education and Typical Years of

Experience:

Bachelor’s degree in a related field (e.g., English, Communications, Technical Writing, Instructional Design) or equivalent work experience.

Master’s degree in Technical Communications or related field such as Instructional Design is a plus. Expert written communications skills are required.

Minimum of 5+ years’ experience developing user manuals, help systems, and CBT modules, including 3 –5 years’ experience developing user documentation/CBT for large, functionally complex systems.

· 5+ years’ experience with tools such as Frame Maker, Microsoft Word, Mad Cap Flare, Robo Help, Captivate, Brainshark, Camtasia Microsoft Visio, including experience managing templates and style sheets.

· Experience using information development tools to single-source user manuals and help systems is a plus.

· Experience working in globally dispersed work teams (onshore and offshore resources) is a plus.

· Experience in developing training materials is desirable.

· Experience with instructional design principles is desirable.

· Previous participation in formal process improvement (ISO, PMP, CMMI, Six Sigma) is a plus.