Student Technology Specialist

Job Title

Student Technology Specialist

Department

3L700: ITS Customer Spt & Student Enablement

Requisition Number

DU14165

Work Location

Lexington, KY

Salary Range

$13.25 per hour

Type Of Position

Student

Position Time Status

Part‑Time

Required Education

Candidates must be enrolled at UK full‑time for the Fall 2025 semester and remain enrolled full‑time in good academic standing for the duration of employment with ITS.

Required Related Experience

• Coursework or experience in computer science, engineering, mass communications, and/or customer service.
• Experience with Windows, macOS, iOS, iPadOS, and Android operating systems.

Required License/Registration/Certification

None

Physical Requirements

Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day.

Shift

Flexible days, evenings, nights. Must be able to work 10–20 hours per week, coordinated with class schedule.

Job Summary

Student Technology Specialists assist students with accessing Eduroam, downloading and installing software, supporting overall student success initiatives, troubleshooting technical issues while on campus, recording interactions in Service Now ticketing system, and providing general computer support and maintenance. Services are delivered both in person and remotely.

Skills / Knowledge / Abilities

• Excellent verbal communication skills.
• Proficient or advanced computer and keyboarding skills.
• Ability to work independently and as part of a team.
• Independent and dependable.
• Strong interpersonal skills: ability to explain technical concepts in non‑technical language.

Preferred Education/Experience

Proficiency with Microsoft Office products and prior troubleshooting customer service experience are preferred.

Final date to receive applications

02/02/2026

EEO and Health & Safety Statement

The University follows both the federal and state constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Please include your availability for the Spring semester in your Cover Letter.

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