Senior Incident Management Analyst – ITIL v4 & Automation
Listed on 2026-10-20
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IT/Tech
IT Business Analyst, Systems Analyst, IT Support, IT Specialist
NTT DATA is seeking a Senior Incident Management Systems Analyst to mature our Incident Management Practice in Louisville, KY (US). The role focuses on reducing incident frequency and impact through ITIL v4-aligned design, automation, and platform solutions, primarily leveraging Service Now.
The ideal candidate brings 8+ years in IT operations or service management, strong process design skills, and the ability to drive cross-team improvements.
The Senior Incident Management Analyst – ITIL v4 & Automation role at NTT DATA, Inc. is now open for applications in Louisville, KY, United States.
Our organisation is growing, and we are hiring a Senior Incident Management Analyst – ITIL v4 & Automation in Louisville, KY, United States.
This role is for the Senior Incident Management Analyst – ITIL v4 & Automation role at NTT DATA, Inc.
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