Senior ServiceNow Product Leader ITSM & AI Ops
Listed on 2026-11-01
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IT/Tech
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Business
Humana seeks a senior product leader to own Service Operations products, spanning Incident, Major Incident, Problem, and Knowledge Management. You will drive Service Now platform enhancements, write user stories, define acceptance criteria, and align backlog with OKRs while guiding cross-functional teams.
Remote-friendly role with travel to Humana offices occasionally; you will translate strategy into measurable outcomes and advance AI-enabled workflows to improve incident response and knowledge
We would love to welcome a new Senior Service Now Product Leader for ITSM & AI Ops to our group in KY, United States.
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This posting is for the Senior Service Now Product Leader for ITSM & AI Ops role at Humana, based in KY, United States.
We are looking to fill the Senior Service Now Product Leader for ITSM & AI Ops position at Humana in KY, United States.
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