Technical Support Specialist

We are seeking a Technology Support Specialist to provide technical assistance and support for end users, hardware, software applications, and technology systems. This role is responsible for troubleshooting issues, supporting equipment deployments, assisting users with technology-related questions, and maintaining operational documentation. The ideal candidate is customer-focused, technically proficient, and capable of communicating effectively with users of varying technical skill levels.

• Provide technical support and assistance for hardware, software, and business application issues.
• Troubleshoot and resolve end-user technology problems through diagnostic testing and problem determination processes.
• Install, configure, relocate, and support computer equipment and peripheral devices.
• Deliver user training and guidance related to technology systems, applications, and equipment.
• Maintain records of support requests, incidents, resolutions, and service activities.
• Identify recurring issues and assist in developing knowledge articles, documentation, and process improvements.
• Perform basic diagnostic testing on malfunctioning equipment and systems.
• Support system recovery and continuity efforts during technology outages or failures.
• Assist with maintaining technology databases, asset records, and operational documentation.
• Collaborate with technical teams and stakeholders to resolve escalated issues.
• Participate in on-call support rotations and assist with technology projects as assigned.
• Cross-train and share knowledge with other support team members.

• Experience providing technical support, service desk, help desk, or desktop support services.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting desktop hardware, software, and end-user technologies.
• Excellent customer service and communication skills.
• Ability to effectively support both technical and non-technical users.
• Strong organizational skills with the ability to maintain accurate documentation and records.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and willingness to travel as needed.

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Technical certifications or industry-recognized credentials.
• Experience supporting enterprise operating systems, productivity applications, and endpoint devices.
• Familiarity with ticketing systems, device deployment, imaging, and user account administration.
• Experience creating documentation, knowledge base content, or training materials.

• Primarily office-based with occasional travel.
• Direct interaction with end users across various organizational levels.
• Participation in an on-call rotation for after-hours support.

Intermediate

This is a Contract position based out of Lexington, KY.

The pay range for this position is $19.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Nov 6, 2026.

This is a fully onsite position in Lexington,KY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world…