Parking Control Supervisor Assistant

None

Issue citations; work outside; operate a cash operations booth; address upset customers in courteous and professional manner; walk and stand for long periods of time; use of a two-way radio; operate a hand-held ticket writer; lift up to 20lbs; provide customer service; follow written and verbal directions; and provide instructions and directions.

Monday – Friday 40 hours/week; 1st Shift (7:00 am to 4:00 pm); and some weekends and holidays with occasional overtime.

The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations. The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance with university and departmental policies and procedures.

• Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas
• Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds
• Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance
• Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel
• Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies
• Conduct employee performance reviews and provide ongoing feedback regarding performance and development
• Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication
• Represent the department at meetings, special events, and operational activities as directed
• Monitor employee performance, operational activities, and compliance with departmental procedures
• Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed
• Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment

• Leadership and personnel management skills with the ability to guide and support staff
• Strong customer service orientation and commitment to professional conduct
• Effective verbal and written communication skills
• Sound judgment, decision-making, and problem-solving abilities
• Conflict resolution and employee coaching skills
• Ability to organize work, manage multiple priorities, and maintain attention to detail
• Experience handling cash and maintaining accurate financial records
• Working knowledge of technology and software used in parking and transportation operations, including Microsoft Office applications
• Dependability, initiative, teamwork, and commitment to safe operations
• High school diploma
• 2 years of related experience

• Opportunity to develop supervisory and leadership experience within a large, service-focused transportation operation
• Meaningful role supporting campus parking services and daily university operations
• Opportunity to train, mentor, and develop employees while contributing to operational excellence

Effective parking operations are essential to supporting the University of Kentucky community, including students, employees, patients, and visitors who depend on safe and efficient access to campus facilities. The Assistant Shift Leader helps ensure consistent service delivery, operational accountability, and positive customer experiences across parking enforcement and attendant operations.

As campus activity continues to evolve and parking demands remain high, Transportation Services relies on strong frontline leadership to support employees, maintain operational standards, resolve customer concerns, and ensure compliance with university policies and procedures.

Internal Employee Being Considered

Microsoft Excel, Word, T2 Systems FLEX software, Hand-held Ticket Writers, Outlook.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Experience with T2 Systems Flex Software and Hand-held Ticket writers. Also prefer…