VP, Core Market Operations, Ohio - Direct Division

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Senior Director, Core Market Operations, provides strategic and operational leadership for title and escrow operations across the state or broadly defined market, with accountability for P&L, performance, operational excellence, talent development, customer experience, and execution of the market's long-term strategy. Working closely with Sales leadership, this leader develops and executes an integrated state strategy to accelerate growth, capitalize on market opportunities and strengthen financial performance.

The role requires a forward-thinking leader who champions technology, data-driven decision-making, process transformation, and organizational change to prepare the market for future platform transformation.

Own overall P&L; performance, including revenue, profitability, productivity, expense management, and financial objectives. Use financial, operational, customer, and market data to identify trends, opportunities, and areas requiring action. Create accountability for results while balancing near-term performance with decisions that strengthen the market's long-term position.

Develop and execute a comprehensive state strategy with Sales leadership, translating Division objectives into clear priorities and measurable goals. Identify untapped market, customer, and operational opportunities and turn them into actionable growth strategies. Align talent, technology, resources, and operational capabilities to capitalize on opportunities and strengthen market performance.

Champion technology and innovation as enablers of growth, efficiency, customer experience, and employee effectiveness. Lead technological, operational, and organizational transformation by building understanding, readiness, engagement, and adoption. Prepare the market for future platforms and operating models by redesigning processes, developing change-ready leaders, and sustaining performance through transition.

Lead title and escrow operations across multiple offices, ensuring service quality, risk management, regulatory compliance, and adherence to company standards. Continuously evaluate workflows, staffing, organizational structure, and operating practices to improve productivity and scalability. Ensure operational capabilities evolve with customer expectations, technology, market opportunities, and business strategy.

Partner closely with Sales leadership to develop and execute the state's growth strategy and create shared accountability for market performance. Align operational capabilities with customer acquisition, retention, and expansion opportunities. Use customer insights,…