Field Operations Manager

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Field Operations Manager to join our Lexington, KY team!

JOB OVERVIEW:

The Field Operations Manager leads field operations across assigned regions, focusing on optimizing and overseeing operational performance. The role emphasizes safety, service quality, cost control, and consistent execution while ensuring smooth operations across multiple locations.

The position guides workflows, resource allocation, and future operational priorities. The Field Operations Manager influences execution and process improvements, and partners with cross-functional teams to achieve operational goals. This role typically reports to a Senior Manager or equivalent leader.

Position Details Reports to the Senior Market Operations Manager Support a team of over 50 + associates, contributing to a collaborative andhigh-performing business unit environment.

Successfully support and oversee operational tasks across six branches

ESSENTIAL JOB FUNCTIONS:

Oversee field operations across assigned regions or locations, ensuring safety, service quality, and operational performance targets are met Monitor operational performance metrics (e.g., productivity, cycle time, labor efficiency, service outcomes) and use insights to guide improvements and inform leadership decisions

Provide operational guidance and recommendations to address risks, resource gaps, and process inefficiencies, escalating complex issues as needed

Advise on workflow, staffing, and resource priorities to maintain operational readiness and consistent execution across multiple locations

Influence execution standards and operational consistency across field teams without performing day-to-day tasks

Maintain presence in the field to validate execution, reinforce expectations, and identify opportunities for improvement

Drive operational continuity and readiness during peak demand, process transitions, or critical events

Ensure compliance with safety policies, regulatory requirements, and company standards

Analyze key performance indicators (KPIs) such as productivity, labor efficiency, service levels, and cost performance to make informed operational decisions

Recommend and implement process improvements to address systemic issues and enhance operational efficiency

Provide input on workforce planning, talent development, and succession considerations within assigned operations

Influence operational investment decisions including asset utilization, capital planning, and process improvements

Partner with cross-functional teams (supply chain, planning, finance, HR) to align operational priorities with business objectivesSKILLS/EDUCATION/EXPERIENCE

REQUIRED:

Bachelor’s degree or equivalent experience

Minimum of 5 years of field operations experience

Strong knowledge of operational workflows and field execution

Experience in decision making and working across multiple locations or job sitesDESIRED

QUALIFICATIONS:

Demonstrated operational leadership and influence in field-based environments

Sound judgment and decision-making, with the ability to respond effectively to operational challenges

Ability to analyze data and trends to inform operational decisions and improve performance

Strong communication and collaboration skills across functional teams, frontline staff, and leadership levels

High focus on safety, compliance, accountability, and service standards

Ability to plan and prioritize work across multiple locations or teams in dynamic environments

Comfortable operating independently within established guidelines and escalation paths, and influencing…