Digital Consumer and Engagement Associate

Digital Consumer Experience and Engagement Associate

Join to apply for the Digital Consumer Experience and Engagement Associate role at Tempur Sealy International.

Tempur Sealy is a leading designer, manufacturer, distributor, and retailer of bedding products worldwide. We deliver sleep solutions in over 100 countries with brands including Tempur-Pedic®, Sealy®, and Stearns & Foster®. We hire people who are passionate about helping others find their best night’s sleep.

• The role is full time, 40 hours a week and requires a flexible schedule including weekdays, the weekend, holidays, and evening hours based on team scheduling needs and assignments.
• Deliver a welcoming, engaging and thorough experience to Tempur Sealy shoppers, building our brand voice and fielding incoming questions from customers and prospects via chat, social, SMS, 1:1 email or other digital tools.
• Serve as a subject matter expert for products available for research or purchase on one or more Tempur Sealy websites.
• Serve as a brand ambassador and expert in brand tone and feel in communications with consumers for one or more Tempur Sealy brands.
• Support efforts to improve overall brand sentiment in digital platforms, address negative conversations, and proactively addressing concerns.
• Identify customer outreach issues for escalation to Customer Service, applying a project management focus to tracking and evaluating the end-to-end customer experience.
• Amplify user-generated content and encourage interaction between advocates and potential customers.
• Facilitate product review collection and presence with existing customers.
• Identify high-quality content from website, social and email interactions for use in website, social and marketing channels.
• Share insights with leadership across product, marketing, and technology teams on trends and opportunities.
• Maintain and evolve the company’s user-generated content presence on owned properties in collaboration with digital, brand marketing, and PR teams.
• Measure, analyze, report and optimize digital engagement, and suggest improvements to the customer experience.
• Identify consumer trends and opportunities.
• Stay current with trends in social marketing, online engagement, and user-generated content to inform Tempur Sealy strategies.
• Use research and feedback to identify enhancement opportunities, drive results, and reduce complexity.
• Help grow the volume and quality of Tempur-Pedic user-generated content.
• Collaborate with digital platform, operations, and product management to diagnose issues and find solutions.
• Take on new activities aligned with the role’s purpose.
• Perform other duties and special projects as needed.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Design, Art/Creative, and Information Technology
• Industry: Consumer Goods

Pay Range: $38,000-$55,000

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.