Community Outreach Coordinator - Kentucky

Community Outreach Coordinator

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Community Outreach Coordinator is responsible for planning, implementing, coordinating, and evaluating community engagement, member education, and outreach initiatives that support United Healthcare Community Plan of Kentucky's Medicaid program. This role serves as a key ambassador for the health plan by building and maintaining relationships with community-based organizations, health care providers, advocacy groups, public agencies, educational institutions, faith-based organizations, and other stakeholders throughout Kentucky.

The Community Outreach Coordinator engages members and community partners to increase awareness of health plan benefits, improve access to care, address social determinants of health, support health equity initiatives, and promote positive health outcomes. The position also supports compliance with Kentucky Medicaid contractual requirements related to outreach, member education, stakeholder engagement, community involvement, documentation, and reporting.

If you reside in Fayette County, KY or surrounding area, you will have the flexibility to telecommute as you take on some tough challenges. This is a field-based position requiring approximately 75% of travel throughout Kentucky, including occasional evening and weekend work, to support community events, stakeholder meetings, educational presentations, and partnership development.

Primary Responsibilities:

• Develop, cultivate, and maintain strategic partnerships with community-based organizations, advocacy groups, schools, health care providers, local health departments, family resource centers, youth service centers, chambers of commerce, faith-based organizations, shelters, and other community stakeholders
• Represent United Healthcare Community Plan of Kentucky at community events, health fairs, educational forums, stakeholder meetings, conferences, coalition activities, and Quality Member Access Committee activities
• Identify opportunities to expand community partnerships that improve member access to health care services, education, resources, and support programs
• Serve as a trusted liaison between community stakeholders and the health plan, gathering feedback and market intelligence to identify emerging needs, barriers to care, and opportunities to improve member experience and health outcomes
• Plan and execute member and community outreach activities that increase understanding and use of Medicaid benefits, preventive care, care management, behavioral health resources, value-added benefits, population health initiatives, and available community supports
• Conduct community presentations and educational sessions in virtual and in-person settings and promote awareness of programs such as WIC, SNAP, smoking cessation, parenting resources, behavioral health and substance use disorder services, and transportation assistance
• Support health equity strategies and targeted outreach for underserved and high-risk populations, including individuals experiencing homelessness, former foster youth, victims of domestic violence, justice-involved youth, individuals with behavioral health needs, and individuals with chronic health conditions
• Collaborate with Population Health, Care Management, Quality, and Community Engagement teams to address social determinants of health, reduce disparities, and implement community-based health improvement initiatives
• Support outreach and continuity-of-care efforts for unhoused populations and justice-involved youth transitioning back into the community, including face-to-face connections to health care and community resources
• Assist with the development, implementation, monitoring, and evaluation of the annual Community Outreach and Education Plan
• Maintain accurate documentation of outreach activities, partnerships, event participation, stakeholder engagement, and program outcomes; track metrics and evaluate the effectiveness of engagement strategies
• Prepare reports, presentations, and leadership or regulatory summaries, and ensure outreach activities and materials comply with Kentucky Medicaid contract…