Property Operations Specialist

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Career advancement opportunities
• Medical, Dental, and Vision Benefits
• 80 Hours of PTO
• 11 paid holidays
• Competitive compensation
• Mileage reimbursement at the current federal rate
• Supportive team with departmental backing (Leasing, Maintenance, Accounting, Tenant Communication)

Platinum Property Management is seeking a hands‑on, bilingual Property Operations Specialist to oversee operations across our Kentucky portfolio, specifically in Louisville and Lexington. This is a hybrid role that blends in‑field operations, maintenance coordination with administrative coordination, supported by our specialized internal departments. You won’t be tied to a desk—this is a proactive, high‑impact role where your focus will be on in‑person tenant communication, inspections, turnovers, on‑site technician/vendor coordination, and site‑level management.

You’ll serve as the primary on‑site representative for the region, ensuring properties are well‑maintained, tenants are supported, and operations run efficiently. The ideal candidate is resourceful, organized, proactive, and thrives in a fast‑paced environment.

• Field Operations & Tenant Communication:
  Serve as the boots‑on‑the‑ground lead for properties in Lexington and Louisville
• Conduct move‑in, move‑out, and routine inspections using company templates (App Folio)
• Perform regular site walks to identify maintenance, safety, and cleanliness issues
• Schedule in‑house maintenance technicians for work orders
• Get bids from vendors and submit for approval
• Install lockboxes, rekey and manage keys, oversee unit turnovers and minor maintenance
• Respond to tenant inquiries and issues in person or by phone/email
• Manage delinquencies and issue lease violations or payment reminders
• Coordinate with Section 8/housing authorities for inspections and documentation
• Represent the company during in‑person showings and leasing support

• Schedule and coordinate vendors, ensuring compliance and completion
• Document all tenant communication and property updates in App Folio
• Ensure unit readiness, track field task completion, and collaborate with internal teams
• Maintain compliance with Fair Housing, local regulations, and company policies

• 2+ years in property management, operations, or a related field
• High school diploma or GED required;
  Bachelor’s degree preferred
• Bilingual in Spanish and English required
• Adept knowledge of App Folio software
• Strong communication, organizational, and time‑management skills
• Familiarity with leasing practices, Fair Housing laws, and vendor management
• Valid driver’s license and reliable transportation (travel between Lexington and Louisville required)
• Comfortable with hands‑on tasks and working independently across multiple properties
• Must be able to lift up to 30 lbs and perform light physical work as needed

We operate differently than most. With dedicated departments for leasing, maintenance, accounting, and tenant communications, our Property Managers can focus on what matters most—on‑site leadership and tenant experience. You’ll have the tools, structure, and support to thrive in a role where no two days are the same.