Member Specialist

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$17.00/hr - $24.00/hr

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and assisting members with locating merchandise.
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, and assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing action plans and using the Open Door Policy.
• Completes work assignments and priorities using policies, data and resources, collaborating with managers, co‑workers, customers and business partners to identify priorities and deadlines.
• Respects the Individual by embracing differences, creating a workplace where associates feel seen, supported and connected through a culture of belonging.
• Builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping develop and mentor others, recognizing contributions and accomplishments.
• Acts with integrity, maintaining and promoting the highest standards of ethics and compliance and modeling Walmart values.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information and balances short‑term and long‑term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience.
• Drives continuous improvements, is open to new technologies and supports others through change.

Customer Service, Retail experience including operating front‑end equipment (for example, cash register), working with mobile retail applications.

None listed.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities.
• Benefits are subject to change and may depend on job classification and length of employment.

• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.

Entry level

Part‑time

Management and Manufacturing

Retail

1063 E New Circle Rd, Lexington, KY , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.