Retail Display Installer – Technology

Retail Display Installer – Technology

Location: Travel up to 90 miles from home, on average | Paid drive time & mileage reimbursement

Schedule: Work Monday–Friday | Weekends are not required!

Role: 2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including:

• Installing and updating sales floor fixtures and endcaps
• Performing build-outs, resets, and display repairs
• Following plan-o-grams and client-specific directives

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
• Representatives are responsible for keeping their availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Installing and building displays, end caps, and fixturing.
• Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
• Maintaining and updating displays according to planograms/ client requests.
• Conducting break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Contribute to the team's success by assisting other members as needed.
• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
• Work independently in a fast-paced environment.
• Participate and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems/ workflows.
• Available for weekend assignments as needed.

• Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements. This role involves executing multiple job functions as agreed upon.
• Accept and schedule all assigned jobs within 48 hours of receipt.

• Following all directives as provided, executing fully and completely.
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.

• Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
• Be open to provide and receive feedback.

Age / Eligibility

• Must be 18 or older (due to insurance requirements).
• Must be authorized to work in the United States.

Availability

• Flexible availability Monday through Friday.
• Weekend and holiday availability as needed.
• Early morning and late-night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.

Physical Abilities

• Climb a ladder up to 10 feet in height.
• Safely lift and carry up to 60lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.

Adaptability

• Ability to adjust to the ever-changing variety of tasks and work environments.

Communication Skills

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.
• Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.
• Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported).

Education

• A high school diploma or equivalent is typically required.
• Previous retail or merchandising experience is beneficial but not mandatory.

Experience Preferred

• Installation and merchandising experience.
• Proficiency with hand and power tool usage.
• Ability to follow planogram (POG) directives and secondary communication.

Technology

• Must own an Android or Apple mobile device to upload photos and data.
• Must be able to successfully navigate various…