Emergency Communications Specialist

The Emergency Communications Specialist serves as the central coordination point between ARH hospital facilities, the Security Operations Center (SOC), and external security vendors, including Guard Logic. This role reports to the Director of Emergency Management and is responsible for ensuring real-time operational and communication alignment during active incidents, maintaining continuity of communication, and driving effective response coordination across the enterprise.

Operating at the intersection of field operations, centralized monitoring, communication and vendor-managed services, the Emergency Communications Specialist ensures that security events are managed efficiently, escalated appropriately, and resolved in accordance with ARH policies and healthcare regulatory standards. This position plays a critical role in maintaining situational awareness, enhancing response effectiveness, and ensuring seamless integration between ARH’s internal security teams and external partners.

The Emergency Communications Specialist incorporates telecommunications responsibilities related to security operations. Routing calls to the appropriate departments, security officers, and specific needs for services, including but not limited to, emergency notifications, informing duty personnel, coordinate communication with security, law enforcement, fire, EMS or hospital staff when required. The Emergency Communications Specialist will maintain communication logs, call records, document emergency notifications, and ensure records are accurate and complete.

The Emergency Communications Specialist is responsible for receiving, monitoring, documenting, and routing incoming communications related to hospital operations, security incidents, emergencies, and routine service requests. The Emergency Communication Specialist serves as the communication hub between ARH facilities, security personnel, clinical departments, emergency management teams, public safety agencies, and external partners to ensure timely and accurate dissemination of information.

• Serve as the primary coordination point for active security incidents across all ARH hospitals and facilities
• Interface directly with the Security Operations Center (SOC) to monitor real-time incidents and alerts
• Ensure accurate and timely escalation of events and coordinate response efforts between on-site personnel and centralized monitoring teams
• Maintain situational awareness across multiple facilities during active incidents
• Facilitate communication between hospital leadership, security personnel, and SOC operators
• Support incident prioritization, classification, and response alignment

• Act as the operational bridge between ARH and the SOC to ensure consistent incident handling procedures
• Review SOC activity, alerts, and reporting for accuracy, completeness, and effectiveness
• Assist in developing and refining SOC playbooks, escalation protocols, and response standards

• Serve as the primary liaison between ARH and Guard Logic, ensuring alignment of services with organizational expectations
• Coordinate vendor activities including incident response support, staffing coordination, and operational coverage
• Track and evaluate vendor performance against service expectations, SLAs, and KPIs
• Facilitate communication, issue resolution, and continuous improvement with Guard Logic
• Support contract adherence and vendor accountability

• Ensure seamless communication across hospital security teams, executive leadership, emergency management personnel, and external partners
• Disseminate critical information during incidents, including updates,…