Fire Detection Service Technician

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  Medical/Dental/Vision insurance, Health Savings Account (HSA), Life Insurance, 401(k) savings plan with company match, Short‑Term and Long‑Term Disability, Employee Assistance Program, Wellness Program

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex and Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding through communication devices such as smart phones and laptops.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled on‑call rotation.
• Help to train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• As a trusted advisor to our customers, provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Troubleshooting and repairing installed systems, including panel reprogramming, device replacement/repair, resolving low‑voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Programming of fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On‑call and after‑hours work may be required on occasion at customer need.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• 2+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50‑70 lbs.
• Work in unusual and occasionally difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Flexible hours, including weekends, to meet customer requirements.
• Occasional overnight travel may be required.
• High level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adherence to, implementation of, and compliance with safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and the ability to learn quickly.
• Valid driver’s license with a record that meets company requirements.
• Retention of any licenses required by national, state, and local codes.

• Technical training preferred (NICET II).

Hiring hourly…