Account Manager

Burst is seeking an entrepreneurial minded Account Manager to take customer relationships and retention to the next level.

Key Responsibilities:

* Manage and monitor portfolio of accounts on a daily basis - develop and maintain a trusted advisor relationship within portfolio

* A hands-on contributor that will build strategies for accounts to drive loyalty and maximize customer retention

* Guide new clients through on-boarding process. Teaching/training, sharing and defining best practices for customers, driving user adoption and activation

* Become a platform expert in order to highlight key features, functionality and updates to customers

* Understand the customer's business goals and objectives, and serve as the client's internal voice within the company

* Hire, train, mentor, coach, and lead team members to achieve their personal best

* Understand market and industry conditions and how to best capitalize on emerging trends and opportunities

* Participate as a key member of the team in all manner of company decision-making and execution

* Effectively work with all of the other areas of the company, particularly marketing and communications as well as Product Management and Engineering to contribute towards constant innovation of the product

Qualifications and Experience

* Experience managing and building customer relationships

* Ability to mentor other account managers and help them achieve maximum results

* A systems thinker who believes in and has experience implementing scalable teams, operations, and processes

* Demonstrable quantitative and analytical measurement skills

* Ability to work efficiently within a startup environment and effectively handle the ambiguity and complexity that arises on a day-to-day basis

* Strong organizational and time management skills

* You have experience leveraging social media to drive brand marketing success

* B.A. or B.S. is required