OPS Excess Credit Support Assistant

The OPS Excess Credit Hour Support Assistant is a temporary, part-time position responsible for supporting the University’s implementation of excess credit hour policies. This position assists with monitoring student credit hour accumulation, maintaining accurate records, supporting compliance with state regulations, and providing information and assistance to students regarding excess credit hour requirements and potential financial impacts.

Typical duties include, but are not limited to:

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assists with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provides professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educates students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assists with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address excess credit hour inquiries and concerns.
• Refers complex questions or cases to appropriate University personnel for further review and resolution.

• Performs other job-related duties as assigned.

• High school diploma or equivalent.

All employees are expected to:

• Demonstrate strong organizational skills and attention to detail.
• Possess effective written and verbal communication skills.
• Ability to maintain accurate records and manage multiple assignments.
• Demonstrate proficiency in Microsoft Office applications and the ability to learn University systems and databases.
• Ability to interpret and communicate policies and procedures clearly and accurately.
• Demonstrate professionalism and discretion when handling confidential student information.
• Ability to work independently and collaboratively with students, faculty, staff, and University departments.
• Provide quality customer service by creating a welcoming and supportive environment.
• Apply effective techniques to establish positive working relationships and collaborate with others to achieve common goals.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.