Training Specialist

Develop instructor-led learning programs geared toward both a technical and an end-user audience.

Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future.

Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools.

Create online courses using Articulate to support ongoing training needs.

Create and deliver course surveys to ensure that learning is meeting all identified needs.

• Bachelor’s degree in technical writing, computer science or other related field is preferred.
• At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences.
• At least 3 years’ experience developing online courses
• ITIL Foundations Certification required; ITIL training experience preferred
• Prior experience creating training for Service Now application highly desirable
• Prior experience in a global environment preferred
• Outstanding communication skills, both written and oral, with audiences of all levels
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Knowledge of the Microsoft Office Suite required