Assistant Director - Network

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The Assistant Director - Network manages the company's network infrastructure, ensuring real-time network health monitoring, incident management, and maintaining operational standards. Serves as a proactive professional with strong technical skills, leading a team in maintaining and optimizing network performance.

This role requires occasional availability outside of traditional working hours to address urgent business needs as they arise. This role is hybrid and in the office three days a week to facilitate collaboration and teamwork.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Knowledge and skills required for this position are typically acquired through the completion of Bachelor’s degree in computer science, Information Technology, or a related field and ten years of experience in network management, with at least 3 years in a managerial role.

• Certifications:
  
  Relevant certifications such as CCNA, CCNP, ITIL, or equivalent are preferred.
• Technical
  
  Skills:
  
  Strong knowledge of network protocols, hardware, and software (e.g., routers, switches, firewalls, VPNs).
• Leadership
  
  Skills:
  
  Proven ability to lead and manage a team, with excellent communication and interpersonal skills.
• Problem-Solving:
  Strong analytical and problem‑solving abilities, with a proactive approach to network management.
• Project Management:
  Experience in managing network-related projects and initiatives.

• Team Leadership:
  Lead and mentor a team of network engineers and administrators, fostering a collaborative and high-performance work environment.
• Real-time Network Health Monitoring:
  Implement and manage tools to continuously monitor network health and performance.
• Incident Triage, Identification, and Remediation:
  Quickly identify, triage, and remediate network incidents to minimize impact.
• Outage and Impact Assessment:
  Assess the impact of network outages and work towards rapid resolution.
• Incident Communication and Status:
  Provide timely communication and status updates during network incidents.
• Service Requests:
  Manage service requests such as firewall rules, DNS configurations, and load balancing.
• Incident Management and Escalation:
  Oversee incident management processes and escalating issues as necessary.
• Vendor Management:
  Collaborate with network service providers and hardware vendors to ensure high-quality service and support.
• Code Upgrades:
  Plan and execute network device code upgrades to maintain security and performance.
• Post Incident Reviews (PIR):
  Conduct post‑incident reviews to identify root causes and implement improvements.
• SLA Management:
  Ensure compliance with Service Level Agreements (SLAs) and monitor performance metrics.
• Operational Standards:
  Develop and enforce operational standards and best practices for network management.
• As‑Built Documentation:
  Maintain accurate and up-to-date documentation of network configurations and changes.
• Operational Readiness Review:
  Conduct operational readiness reviews to ensure network changes are properly vetted and tested.
• Maintenance Contract Management:
  Manage maintenance contracts for network hardware and software.
• Network Operations Center (NOC):
  Oversee the NOC to ensure continuous monitoring and support of network operations.
• Queue Management:
  Manage the queue of network‑related tasks and incidents to ensure timely resolution.
• Tier 1 Escalation:
  Provide Tier 1 escalation support for network issues, ensuring prompt and effective resolution.
• Security & Compliance:
  Implement and enforce network security measures and ensure compliance with industry standards and regulations.
• Trending and Capacity Risk:
  Identify and analyze trends to assess capacity risks and plan for future network needs.
• Automation Execution:
  Execute automation tasks to…