Senior Systems Analyst, Workday Data Modeling & Configuration

About the Opportunity

The Workday System Analyst, Data Modeling & Configuration is responsible to maintain and optimize Workday foundational data structures (supervisory orgs, job catalog, positions, cost centers, academic/administrative hierarchies).

Conduct regular data audits, resolve inconsistencies, and ensure alignment across HR, Finance, and other institutional systems.

Configure and maintain Workday business processes, calculated fields, condition rules and support data mappings and crosswalks.

Follow established IT change control procedures, maintain documentation, ensure consistent data definitions and support testing cycles.

This role requires availability outside of traditional working hours on a rotating basis to ensure continuous operation of critical AI systems and platforms. Responsibilities include monitoring system health, responding to alerts, troubleshooting performance issues, and implementing emergency fixes as needed. The ideal candidate must be able to quickly diagnose and resolve AI system and platform incidents, prioritize issues based on business impact, and coordinate with technical teams to restore service.

A strong commitment to system reliability and service continuity is essential for success in this position.

This role requires flexibility in performing duties outside of the primary responsibilities to support the evolving AI ecosystem at the university. The ideal candidate must be adaptable and willing to take on additional tasks or projects as required, ensuring consistent and reliable AI and platform operations. This may include assisting with knowledge management, documentation updates, user training, data preparation, or special projects related to AI system improvements.

A problem‑solving mindset and willingness to tackle emerging challenges are essential for thriving in this dynamic environment.

This role is hybrid and in the office a minimum of three days a week in Boston to facilitate collaboration with both technical teams and operations staff. In‑office presence enables effective coordination with support teams, direct access to infrastructure, and hands‑on troubleshooting of AI systems and platforms. Physical presence is particularly important for incident response, change management activities, and cross‑functional problem‑solving sessions that benefit from in‑person collaboration and real‑time communication.

Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future.

Education: Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field required.

• 3-5 years of Workday configuration experience
• Demonstrated expertise with Workday HCM, Finance, and Payroll modules
• Background in higher education ERP systems strongly preferred
• Experience with Workday Student a plus

• Expert knowledge of Workday business process configuration and optimization
• Proficiency with Workday tools:
  Business Process Framework, EIBs, Calculated Fields, Custom Reports, BIRT, Workday Studio
• Understanding of Workday data model and reporting frameworks
• Experience with data conversion, migration, and validation processes
• Ability to troubleshoot system issues and coordinate with technical teams

• Strong understanding of higher education business processes (academic, HR, finance)
• Excellent analytical and problem‑solving abilities
• Ability to translate business requirements into technical solutions
• Strong collaboration skills and ability to work effectively in team environments
• Excellent documentation and communication skills
• Strong organizational skills with ability to manage multiple priorities
• Experience with change management and ITIL processes

• Workday Certification (HCM, Financials, or Student)
• Workday Pro or Partner certification
• Additional Workday module certifications (Absence, Benefits, Recruiting, Learning, Compensation)
• Experience with Workday Adaptive Planning or PRISM Analytics
• Knowledge of Workday Extend platform development
• Fam…