Technical Consultant

My name is Sibin, and Iama Recruiter with The Fountain Group. We are a staffing firm and are currently seeking Technical Consultant for a prominent client of ours. This position is located in Lexington, MA. Details of the position are as follows:

• Type: Onsite
• Location: 300 Shire Way, Lexington, MA 02421
• Pay: $85+/hr on W2
• Duration: 12 months with potential extension
• Target
  
  Start Date:
  
  10/19/2026
• Linked In
• W2 candidates only

• Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
• Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
• Manage Incident, Change, Problem, Asset, and Configuration requests through Service Now.
• Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
• Support application implementations, upgrades, and Windows workstation migrations.
• Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
• Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
• Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
• Equivalent technical experience accepted.

• 3+ years of relevant IT/application support experience; 5+ years preferred.
• Hands-on application and systems support within a GxP/GMP environment.
• QC laboratory and analytical instrumentation support.
• Technical triage and end-to-end ticket management.
• Computerized Systems Validation (CSV).
• 21 CFR Part 11 and data integrity compliance.
• Service Now Incident, Change, Problem, Asset, and Configuration Management/CMDB.
• Windows Desktop/Server, Active Directory, Group Policy, LDAP, NTFS permissions, TCP/IP, RDP, and backup/restore.
• Validation and SDLC documentation: SDCS, URS, FRA, IQ, IOQ, ATR, SOPs.
• Microsoft Word/Office 365 and technical documentation.
• Laboratory application support involving systems such as Empower, Chromeleon, LabX, Veeva, Track Wise, or comparable GxP applications.

• Experience supporting QC laboratory instruments such as Roche Cedex, Roche Light Cycler 480, Nova Biomedical Bio Profile, Lonza WinKQCL, Perkin Elmer Asset Genius, Thermo Tru Scan RM Analyzer, Waters systems, or comparable equipment.
• Veeva document workflows and Track Wise CAPA, deviation, and change control.
• SCADA, PLC, DCS, historian, or laboratory automation systems.
• SQL databases, Citrix, server virtualization, firewall rules, and cloud/on-premise architectures.
• Experience with pharmaceutical, biotechnology, or life sciences environments.
• MS Visio and MS Project.
• GxP workstation patching, application upgrades, decommissioning, and vendor solution implementation.