Specialist II, National Technical Support – CT

Job purpose

This position is intended to provide technical assistance, primarily by telephone and on-site visits, to personnel on all HCUS CT and portable X‑ray products. This is the second-level national technical support engineer position in the company.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting‑edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.

But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

Duties and responsibilities

• Provides national level technical support to HCUS personnel as needed via the telephone and on‑site visits.
• Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. Adheres to a 15‑minute response time to returning service calls.
• Supports the sales and marketing teams with promoting the product(s).
• Prepares and disseminate information related to CT products to HCUS personnel to improve their ability to perform tasks related to the products.
• Conducts routine technical classes, with or without assistance. Creates training curriculum.
• Helps roll out new CT products by participating in installations as needed.
• Assists with configuration, repair, and testing of portable X‑ray systems. Perform electrical, mechanical, and cosmetic repair of portal X‑ray systems and components.
• Assists with technical interviews for prospective field service candidates
• Maintains excellent working relationships with HCUS personnel in all departments.
• Works overtime and odd hours as needed, including at the “last minute”.
• Travels extensively to customer sites to solve problems as needed.
• Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time.
• Adheres to and ensure compliance of all safety practices and quality procedures.
• Promotes both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as directed by the Manager, National Technical Support.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

Experience

• At least seven (7) years of previous experience maintaining and troubleshooting CT equipment at other companies, or at least five (5) year of HCUS Service experience with demonstrated proficiency in CT.
• Capable of operating all test equipment required to service CT and X‑ray equipment

Educational Requirements

• Bachelor’s degree from an accredited four‑year college—preferably in an electronics‑ related discipline—or equivalent experience is required

Special Skills or Other Job Requirements

• Proficiency in Microsoft Office.
• Must be able to provide national‑level technical…