Supplier Relationship Lead

Supplier Relationship Lead

TAKEDA PHARMACEUTICALS AMERICA, INC.

Date posted: 12/05/2025 |

Location:

Lexington, Massachusetts

As the Supplier Relationship Lead, you will be responsible for the strategic and operational management of key outsourced suppliers supporting facilities management, maintenance (building, HVAC, electrical), document control, GXP cleaning, boiler operations, and related services  will own relevant SOPs, ensuring IFM documentation and supplier‑delivered services remain safe, compliant, reliable, and efficient, and that they meet or exceed SLAs and performance targets through robust governance and KPIs.

You will act as a subject‑matter expert in GXP cleaning, pest control, and maintenance, provide guidance during audits, drive regulatory compliance and continuous improvement, and effectively manage relationships between suppliers, customers, stakeholders, and Site Engineering. You will report into the Plant Engineering Lead.

• Directly oversee third‑party service providers supporting Site Engineering, ensuring budget‑compliant and regulatory‑adherent delivery of services
• Serve as the primary technical liaison with service providers, addressing quality and safety impacts
• Regularly review provider performance and costs, driving continuous improvement and operational efficiencies
• Oversee onboarding and ongoing alignment of IFM partners with Takeda's global vendor strategy
• Manage all aspects of IFM program budgeting, including development, approvals, purchase orders, accruals, and invoice reconciliation
• Lead contract management, including scope changes, renewals, bid events, due diligence, volumetrics, and service terminations. Develop and maintain robust supplier relationships to ensure alignment between local and global teams
• Monitor contract timelines, expirations, and compliance with all terms
• Ensure supplier performance meets contractual obligations using dashboards, scorecards, and reports
• Establish and manage SLAs for all IFM services at the site
• Oversee coordinated delivery of maintenance and facilities operations, resource allocation, and quality execution
• Ensure 24/7 operational readiness and effective response to site issues and alarms
• Provide oversight of boiler operations and ensure adequate facilities resources for reliability, compliance, and maximum availability
• Maintain inspection readiness and compliance with Quality, EHS, and regulatory requirements
• Identify and implement best‑in‑class maintenance practices to drive efficiency and improve KPIs
• Conduct and/or manage site performance audits
• Demonstrate strategic thinking and innovation to enhance business outcomes, patient focus, and organizational reputation

• Bachelor's degree with 10+ years of exemplary performance in facility operations and management
• Proven experience managing third‑party IFM firms and suppliers
• Deep technical expertise in HVAC, electrical, and boiler operations
• Experience in life sciences or scientific research environments
• Strong knowledge of building maintenance principles and practices
• Demonstrated budget management and negotiation skills

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.