Shift leader, Restaurant​/Food Service

Unique About You is what makes us better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered and restaurant profitability is maintained. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs, and systems, ensuring compliance with all federal, state and local laws and ethical business practices.

• Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal and commits to meeting the needs and expectations of the restaurant’s customers, minimizing customer complaints and responding appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook including image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant, provides immediate feedback and corrects problems when identified, and maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards while following all shift‑management policies and procedures.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Executes cash management duties and assists in managing adequate inventory levels using the company’s systems and guidelines to minimize loss.

• High School diploma or GED preferred
• Serv‑Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN – We champion and challenge for a better way in all we do
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

• CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT – We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION – We courageously lead, drive toward decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants in both English and Spanish.

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