PT Customer Service Representative

PT Customer Service Representative

Join National Fitness Partners, the largest Planet Fitness franchise, serving over one million members across 200+ clubs nationwide. As a PT Customer Service Representative, you will provide superior customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. We don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.

• Mon‑Thur: 5am‑10am, 12pm‑5pm, 5pm‑11pm
• Fri: 5am‑10am, 3pm‑9pm
• Sat‑Sun: 7am‑1pm, 1pm‑7pm

• Part‑time:
  Starting at $11 per hour.
• Hourly increases at 180 days, 1 year, and every 6 months thereafter (based on anniversary).
• Shift‑differential pay for select shifts.
• PTO for all employees.

• Growth Opportunities:
  Over 90% of our management team started as an entry‑level team member.
• Competitive pay with hourly increases as above.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership including one free Black Card Membership for a direct family member.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members.
• Provide a clean, sanitized and safe club environment.

Entry level

Full‑time