Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Based on skills and experience, base pay range is $16.00/hr - $18.00/hr.

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assist pharmacist, under direct supervision, in pharmacy practice; use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience.
• Model and share customer service best practices with all team members, including interpersonal habits and Walgreens service traits.
• Recommend items for sale and trade‑up/companion items.
• Process returns, voids, rain checks, refunds, exchanges, and take customers to OTC aisle when possible.
• Maintain clean counters, shelves, inventory records, and merchandise merchandising.
• Assist in scheduling, workflow, and quality improvement programs; report prescription errors promptly.
• Handle telephone calls that do not require pharmacist’s personal attention, including physician calls.
• Process manual claims for third‑party prescription services.
• Support pharmacy inventory management, oversee shipments, and file claims for overages, shortages, or damaged goods.
• Ensure compliance with state/local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
• Create displays, including seasonal, promotional, and sale merchandise.
• Assist in separating food items and perform stock rotation using FIFO method.
• Operate store equipment and systems.
• Provide customer service in the media/photo area, including photo services and creative machines.
• Perform web pick‑up responsibilities and maintain store appearance.
• Comply with all company policies and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated training program or state requirement.
• Attend training, complete PPLs, and acquire continuing education credits; maintain knowledge of latest healthcare developments.

• Fluency in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription counting, measuring, and weighing.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, and experience.

The role will remain open until filled. To review benefits, visit

$16 - $18 / Hourly