Claims Manager

Title:

Claims Manager

Reports to:

Chief Operating Officer

Supervisory Role:
No

Mountcastle Insurance is a privately owned, independent insurance agency with offices in Lexington, Mount Airy, and Winston-Salem, NC. Mountcastle has provided insurance services in the Triad since 1890 serving commercial, group benefits, and personal lines clients.

The Claims Manager is responsible for oversight of all claim processing and management activities. This position serves as the primary point of contact between the agency, our clients, and carrier partners, and provides guidance and support to clients to ensure timely, accurate, and efficient claim processing.

• Oversee entire claims process, from initial claim filing to final settlement.
• Address complex or escalated customer inquiries and concerns regarding claims.
• Ensure a high level of customer satisfaction by providing timely and accurate information and resolving issues effectively.
• Communicate effectively with internal and external stakeholders to ensure smooth claims processing and resolution.
• Collaborate with other departments, such as service teams and producers, to resolve complex claims issues.
• Performs related duties to benefit the mission and core values of the organization

• 5+ years of experience as a licensed agent, claims management experience is preferred
• Strong verbal and written communication skills
• Exhibits initiative, responsibility, and is dependable
• Strong organizational skills
• Proficient in Outlook, Word, and Excel
• Attention to detail

• Personal, vacation time, & paid holidays
• Hybrid Work Schedule
• Health, Dental & Vision insurance
• 401(k) with company match
• Licensing, Continuing Education and training opportunities