Facilities Coordinator

JOB SUMMARY

Performs scheduled maintenance based on customer needs and requirements. Identifies the needs of customer equipment and initiates the process to proceed with repairs by quoting and or securing permission to affect said repairs. Primarily concerned with Planned Maintenance (PMs) and incidental repairs but capable of moving into breakdown and heavier repairs when necessary. The Primary Technician looks at the customers materials handling needs as a whole not limited to an individual piece of equipment.

Dedicated to customer satisfaction, responding in a timely, polite and professional manner. The Primary Technician represents Tri-lift as the face the customer will most often see.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or service manager.

Responsibilities:

• Promote an atmosphere of good will and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
• Maintain a clean, hazard free and safe work area including your company vehicle if assigned and customer facilities.
• Adhere to all OSHA, company and customer safety procedures.
• Maintain positive customer relations through professional interactions with customers.
• Follow all company operating and process procedures.
• Attend formal training as scheduled and directed by your supervisor.
• Perform planned maintenance on customer equipment in a manner consistent with training and factory specifications as set by customer contract.
• Work with service coordinator to complete assigned PMs in an organized timely way.
• Access the needs of both the customers equipment and overall materials handling needs.
• Work with team members to meet identified customers needs by generating leads and quoting opportunities.
• Make appropriate equipment repairs in accordance to manufacturer guidelines.
• Accurately and neatly document each service call, providing the necessary paperwork.
• Responsible to ensure timely reporting paper flow as required by the company.
• Maintain serviceability and accountability of all company equipment.
• Maintain the company service van, if assigned, in a clean, orderly and hazard free manner.
• When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.
• Any traffic violations, citations, fines, related to drivers actions are the responsibility of the employee to pay as ordered when operating a company vehicle or personal vehicle on company business.
• Our insurance carrier conducts annual driver record screening. You must meet the qualifications and be insurable by our insurance carrier to operate a company vehicle or a private vehicle while conducting company business.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide well maintained personal tools required to effectively perform equipment service duties.
• Cooperatively performs additional duties when assigned by management.
• Communicate with the dispatcher as required to maintain efficient and productive activity.
• Become familiar with company posted MSDS sheets and utilize as needed.
• Responsible for reporting immediately any customer complaints and assisting to resolve and issue to ensure customer satisfaction.
• Responsible for reporting unusual or extraordinary circumstances regarding customer usage of equipment of employee behavior or activities directly to the Service Manager.
• Responsible for maintaining the required uniform and insuring a professional appearance and attitude at all times.

LEAD GENERATION: Develop a working knowledge of all the products and services supplied by Tri-Lift NC and Tri-Lift VA. Overall goal is to suggest and provide leads to other departments for products supplied by our company that will enhance our customers business.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting, etc While performing the duties of this job, the employee is regularly required to stand;

use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment…