Customer Service Representative

Location Lexington, North Carolina, United States

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion‑control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being average or exceptional! We'll train you on our products, so that you'll be confident in providing the highest level of trouble‑shooting possible. We trust that you already have the one element that can't be taught – a caring, supportive nature, that will shine through as you help our customers!

• Ability to maintain and protect customer information with strict confidentiality.
• Strong customer service orientation.
• Aptitude, self‑discipline, and tenacity to learn.

• Career‑growth and lots of learning opportunities for aspiring minds.
• A starting wage of $16/hr., additional $0.50/hr differential if you are bilingual (Spanish).
• Potential pay rate increase after 90 days, based on performance and attendance.
• Shift differential of $0.75/hr. once in production schedule (11:30am-8pm EST Monday-Friday).
• Monthly cakes, free coffee, and more!

• Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non‑warranty customers.
• Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable.
• Being able to effectively negotiate a win‑win resolution with non‑warranty customers.
• Record details of cases in CRM, as well as actions taken.
• Provide amazing service by meeting a set of daily and monthly metrics with a positive attitude.
• Provide general customer service functions as required, such as but not limited to placing orders, parts look‑up, processing payments, and pricing inquiries.
• Effectively communicate escalations to next level of authority.
• Other duties as assigned.

• High School Diploma.
• Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly.
• Must have attention and strong ability to multi‑task.
• Strong research and documentation skills.
• Solid problem analysis and resolution skills.
• Ability to read and comprehend simple to complex instructions and detailed correspondence.
• Quick to identify problems, form solutions, and execute step‑by‑step troubleshooting procedures.
• Ability to efficiently use Microsoft Office Suite (including Access).
• Be flexible to schedule changes or additional coverage, particularly during peak periods.
• Reliable attendance and punctuality are critical to successful performance in this role.
• Must be able to sit or stand at a personal computer for a reasonable length of time troubleshooting and inputting information.
• If you area bilingual candidate, you…