Deposit Operations Representative IV - Team Lead

Payments & Deposit Operations Representative IV - Team Lead (US)

Posted 3 days ago

Work Location Lexington, South Carolina, United States of America

Hours 40

Pay Details $24.00 - $33.50 USD. TD is committed to fair and equitable compensation opportunities. Growth and skill development are core features. Base pay may vary based on experience, skills, location and business needs.

Line Of Business Personal & Commercial Banking

Job Description The Payments & Deposit Operations Representative IV provides broad operational support and performs general to specialized transactions and other processing activities. May contribute to analysis/reporting on projects to support process improvement.

• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions with occasional lack of market standard, referring to a more senior role when necessary.
• Top level expert on products, end-to-end processes and systems for own specialized area.
• Transactions and activities require top level expertise across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high volatility.
• Transactions are characterized by moderate to high risk/financial impact.
• Low to moderate decision-making authority within defined parameters.
• Provides process/policy guidance to others – internal partners and external customers (as needed).
• May act as a primary coordinator on small scale initiatives or work stream packages for assigned area.
• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required.
• Generally interacts with internal partners and external customers for functions performed.
• May interact with cross-functional teams and/or involve external contacts.
• Requires advanced knowledge of the business unit and operational functions for the business area supported and a general understanding of regulatory issues/requirements for jurisdictions supported.

• High School diploma, Undergraduate degree preferred.
• 1+ year of experience.

• Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to SLA(s).
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
• Identifies opportunities to improve service delivery.
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interprets findings and makes recommendations.
• Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.

• Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or support team manager in prioritizing and managing team workload.
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures.
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality.
• Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.
• Contributes to the development/delivery of presentations/communications to management or broader audiences.
• Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues.
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and…