Plumbing​/HVAC Dispatcher

We are looking for a
Plumbing/HVAC Dispatcher
to join our team! This full-time position is ideal for someone who thrives in a customer-focused role and enjoys helping clients with their plumbing & HVAC-related needs.

• Monday to Friday.
• 8-hour shifts.

• Serve as the main point of contact for clients, handling inquiries, scheduling services, and ensuring satisfaction.
• Provide accurate information about plumbing services, pricing, and timelines.
• Maintain and update customer records in our database.
• Initiate outbound calls for service plan reminders and follow-ups.
• Identify opportunities to recommend additional services.
• Work closely with technicians and sales staff to coordinate service requests.
• Address customer concerns professionally and efficiently.
• Assist with administrative tasks to support business operations.

• Experience:2+ years in a customer service or call center role.
• Education:High school diploma or GED required.
• Skills:Strong communication, problem-solving, and computer proficiency (Google Suite preferred).
• Attributes:Detail-oriented, organized, and a team player.
• Additional:Knowledge of our service area is a plus.

• Retirement:401(k) with matching contributions.
• Healthcare:Health insurance coverage.
• Time Off:Paid time off.
• Employee Perks:Discounts on services and bonus opportunities.