Help Desk Analyst

Description

Position at Unlimited Service Group

Location:

Lexington, SC

Unlimited Service Group is a high quality, locally focused commercial kitchen field service operation with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 135 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovations solutions to support our customer and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety‑focused manner that ensures every experience is an exceptional one.

With a people‑centered company culture, we are serious about growing and expanding and are looking for people who want to do the same!

• Strong Company Culture
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
• Enjoy the benefits of our Town Share program - Share in our company's success!

Unlimited Service Group is looking for a creative and motivated individual to join our team as an Entry Level Help Desk Analyst. This is a fantastic opportunity for someone eager to gain hands‑on experience supporting end‑user technology, imaging computers, managing IT assets, and configuring devices for new hires. If you are passionate about technology, enjoy helping others, and are excited to develop your skills in a dynamic IT environment, we want to hear from you!

• Image and configure Windows desktops and laptops for new and existing users.
• Set up and support mobile devices, including iPhones and iPads.
• Manage returned equipment, ensuring proper data handling, reimaging, and redeployment.
• Maintain and track IT inventory, keeping records of laptops, desktops, and mobile devices up to date.
• Collaborate with IT team members to document procedures, improve workflows, and enhance user support.
• Assist with general hardware support.

• Basic understanding of Windows computers, Microsoft Office 365, and Apple mobile devices
• Strong attention to detail
• Excellent communication and interpersonal skills
• Motivated to learn new technologies quickly and stay current with industry changes
• Ability to thrive in a fast‑paced, evolving work environment
• A collaborative team player
• Must be at least 18 years of age
• Completion of a satisfactory background check and drug screening required

• Full‑time, on‑site position located in Lexington, SC
• Monday through Friday, 8:00 AM - 5:00 PM
• Occasional evening and weekend work may be required based on job demands
• No travel required for this position

At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits.

• Competitive Compensation
• Insurance
• 401k and 401k Match
• Generous Time Away Program
• Employee Assistance Programs
• Employee Relations Events
• Employee Recognition Programs

#Mobile Device Management  #Asset Management #Imaging #Inventory Management #Entry Level

Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.