IT Operations Analyst

Our Client, a Banking company, is looking for an IT Operations Analyst I for their Lexington, SC location.

• Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and elevate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

• Exceptional customer service skills
• Experience with ticketing systems is an asset
• Excellent written and oral communication skills
• Above average computing and navigational skills
• A team player who collaborates effectively with peers and other teams
• University Degree or a College degree/diploma is considered an asset
• Good knowledge of Microsoft 0365 products (Word, Excel, One Note and PowerPoint)

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.