IT Operations Analyst

IT Operations Analyst Alternate / Related Job Titles

• IT Service Desk Analyst
• Technical Support Analyst
• IT Support Analyst
• Help Desk Analyst

Lexington, SC — Onsite (Potential for hybrid in the future; training is 100% onsite)

• Position Type: Contract
• Contract Duration: 1 Year
• Start: As Soon As Possible
• Extension Possible: Yes
• Conversion Possible: Yes

• Hours of Operation: 6:00 AM – 10:30 PM, 7 days/week
• Shifts: Day, afternoon, or evening shifts
• Rotation: Weekly rotation; schedules provided 1 month in advance
• Overtime / Weekends: As required
• Training:
  • 100% onsite training
  • Training duration approximately 8 months
  • Contractors enter shift rotation after 8–10 weeks of successful performance

The IT Operations Analyst provides first-level technical support in a high-volume, enterprise Technology Service Desk environment. This role serves as a single point of contact for technical issues and general inquiries, supporting employees across multiple business lines. Ideal candidates are punctual
, customer-focused
, eager to learn, and looking to grow a career in IT
.

• Respond to inbound calls and emails for technical support and general inquiries
• Provide first-level troubleshooting for hardware, software, applications, and access issues
• Accurately document issues using ticketing systems
• Escalate issues appropriately and follow up with support teams and end users
• Identify and escalate wide-impact or potential outage issues
• Recognize trends and opportunities for process and service improvement
• Build and maintain proficiency across supported systems and applications
• Deliver a high-quality colleague experience with a focus on first-call resolution
• Meet performance metrics related to productivity, quality, and customer interaction

• Above-average computing and navigational skills
• Customer-facing experience in a call center or technical support environment
• Strong customer service and communication skills
• Ability to work effectively both independently and as part of a team
• Working knowledge of Microsoft Office 365 (Word, Excel, One Note, PowerPoint)
• Typing speed of at least 30 WPM
• Willingness to work 5 days per week onsite
• Strong desire to learn and grow in IT
• Technical troubleshooting or tech-support call center background
• Completion of required Knockout Questionnaire prior to submission
• Access to a mobile device for multi-factor authentication
• Availability for onsite interviews and reliable transportation (no public transit available)

• High School Diploma required
• 0–2 years of related experience
• Associate’s degree or technical certification preferred

• IT Help Desk or ticketing system experience
• General knowledge of PC hardware and components
• Familiarity with environments supporting:
  • Windows 10
  • Browsers (Edge, Chrome, Firefox, Safari)
  • Active Directory
  • Citrix / Remote Access
  • Azure
  • Microsoft Teams, Webex
  • SCCM
  • Mobile devices (iOS, Android), BYOD
  • Networking and Wi‑Fi concepts

Medical, Vision, and Dental Insurance Plans; 401k Retirement Fund

A Top 10 bank in Canada and North America, offering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking. The organization is recognized for operational excellence, innovation, and strong colleague support.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company headquartered in Alaska. We highly value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.