Customer Service Representative

Job Description

In the customer service representative position, you will be engaged with every aspect of our business: sales, operations, engineering, product management, finance and logistics. In this position, you will gain a unique understanding of the order process through these departments. You will monitor the large key accounts within the organization. In our customer first approach, you will provide the highest standard of customer service with both our internal and external customers.

As a customer service representative, you will work in the customer’s best interest, while coordinating with others to ensure on-time delivery of our products and services. Our goal is to not only meet, but to exceed the individual account requirements of our customers.

• Proactively manage the order process for key accounts from order entry to shipment of units
  • Enter new orders into ERP system from customer purchase orders or portals
  • Communicate lead times, delivery dates, and demand for units at EPG-A manufacturing facilities.
  • Communicate directly with external customers to provide delivery dates, order acknowledgements, updates, and shipping information.
  • Serve as the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.)
  • Participate in key customer meetings to provide updates
  • Maintain and organize customer order files (including export control documentation) per company requirements. (ARAS/MkDenial/Exports)
• Communicate on a regular basis status, updates, changes, issues or delays to the key account managers
• Review forecast of future demand from key customer files.
• Serve as the point of contact between the account managers, sales engineers and customers.
  • Directing information and updates to the appropriate individuals within the organization.
  • Answer customer inquiries and provide regular updates on status of orders – provided from various individuals internally.
• Customer support experience or experience as a client service representative.
• Customer based orientation and ability to adapt/respond to different types of characters
• Excellent communication skills (Active listening, phone skills)
• Ability to prioritize, attention to detail, and manage time effectively
• Ability to proactively solve problems that arise through the sales order process
• Ability to analyse order information and relay to individuals at different levels within the organization
• Proficient Microsoft Office skills (PowerPoint, Excel, etc)

Education:

Associate’s or bachelor’s degree; or equivalent combination of education and experience

Equal Employment Opportunity and Affinative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www
1.eeoc.gov/employers/upload/

First Shift (United States of America)

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.