Senior Escalations Specialist - Orders & Payments
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Helpware Inc is seeking a Tier 2 Customer Support Representative to be the escalation point for complex order, payment, refund, and return issues, working with Tier 1 agents to resolve cases. You will review policies, approve or deny out-of-policy requests, document interactions in Salesforce, and help improve processes through knowledge base updates.
Requires 2–4 years in customer service or order management, strong communication and analytical skills, and the ability to collaborate with
Join us at Helpware Inc as our next Senior Escalations Specialist
- Orders & Payments in Lexington, VA, United States.
We are currently recruiting a Senior Escalations Specialist
- Orders & Payments for our team in Lexington, VA, United States.
This is a genuine position to take on the Senior Escalations Specialist
- Orders & Payments role at Helpware Inc.
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