Hotel General Manager

LaQuinta Inn & Suites Lexington South
• Lexington , KY , US

Posted 2 days ago

Bonus potential based on revenue, guest satisfaction, and profit performance.

We are seeking a hands‑on, business‑minded General Manager to lead our 73‑room LaQuinta Inn & Suites in Lexington South / Hamburg. This role is ideal for a leader who thrives in a limited‑service environment and brings a strong duality of skills in hotel operations and basic property‑level sales.

The General Manager is accountable for total property performance, including guest satisfaction, team leadership, financial results, and actively driving revenue growth through local sales efforts. Key success will come from building share in our priority segments:

• Sports groups/team business.
• Construction, industrial, and blue‑collar transient demand.

• Lead all departments (Front Desk, Housekeeping, Maintenance, Breakfast/FB as applicable) to deliver brand standards and excellent guest experiences.
• Maintain a visible, on‑property presence; step in as needed during busy periods or staffing gaps.
• Drive consistent execution of LaQuinta/Wyndham standards, QA readiness, and service recovery.
• Recruit, train, schedule, and coach team members; build accountability and a positive culture.
• Monitor guest feedback and online reputation; implement action plans to improve scores and rankings.
• Manage vendors, purchasing, and inventory to ensure operational readiness and cost control.
• Ensure compliance with safety, labor, and brand policies.

• Own and execute basic sales functions appropriate for a 73‑room hotel.
• Build and maintain a reliable pipeline of demand with a focus on: sports groups and construction/industrial blue‑collar transient.
• Conduct weekly outreach (calls, visits, networking, site tours, email follow‑ups).
• Develop local account relationships that produce repeat business and steady weekday occupancy.
• Maintain a simple, consistent weekly sales plan: top targets, outreach activity, bookings, and next steps.
• Coordinate with brand/regional sales resources where applicable, but own execution locally.

• Support rate and inventory decisions with comp‑set awareness and practical revenue instincts.
• Price and manage small groups and blocks; respond to RFPs for sports and project crews.
• Track STR/comp‑set results and adjust tactics to grow occupancy and ADR.
• Drive upsells, extended‑stay opportunities, and local promotions tied to key segments.
• Prepare budgets, forecasts, and monthly performance summaries.
• Control labor and operating expenses while protecting service quality.
• Identify revenue‑increasing opportunities across rooms, ancillary, and partnerships.

• Strong guest satisfaction and improved online reputation.
• Consistent brand audit readiness and clean, well‑run operation.
• Growing sports group room nights year‑over‑year.
• Stable base of construction/industrial transient accounts driving weekday occupancy.
• Improved RevPAR and comp‑set ranking.
• Hotel meets or exceeds monthly revenue and GOP targets.
• Engaged team with strong training and low avoidable turnover.

• 2–4+ years as a Hotel General Manager, AGM, or comparable limited‑service leadership role.
• Proven ability to run hands‑on hotel operations with high standards.
• Direct experience with property‑level sales (local accounts, groups, community demand).
• Strong command of hotel financials: PL, labor controls, budgeting, forecasting.
• Comfortable using PMS/CRS and interpreting STR and market data.
• Excellent leadership, communication, and guest‑recovery skills.
• Flexible schedule and on‑call responsiveness for urgent needs.

• Experience with LaQuinta, Wyndham, or similar limited‑service brands.
• Established relationships in Lexington/Hamburg sports or construction/industrial markets.
• Track record of improving ADR/occupancy through grassroots sales efforts.

• The right GM for this property is:
• Operator + Seller: equally confident fixing operational issues and driving new business.
• Proactive…