Store Manager - Level III Lexington & Covington Bundle Job Lexington area,Virginia USA,Management

Mission Contribution:

The Store Manager plays a pivotal role in leading and managing the operations of the assigned retail store(s) and/or an outlet or ADC. This position ensures profitability, operational efficiency, and adherence to company standards while fostering training opportunities and team development. The Store Manager collaborates with cross‑functional teams to drive sales growth, uphold exceptional customer service, and support organizational goals.

Summary:

The Store Manager oversees the daily operations of the assigned retail store(s) and/or an outlet or ADC, ensuring optimal performance, profitability, and alignment with organizational objectives. This includes managing staff, maintaining compliance with policies, and creating a positive shopping environment for customers and a productive workplace for employees. Work is performed under the general direction of the Donated Goods Operations Leadership with the latitude for independent judgement and action.

Essential Functions:

Oversee retail operations to achieve or exceed net income goals by maximizing production output, driving revenue, and maintaining strict expense control.

Manage labor costs effectively in alignment with sales fluctuations, adhering to budget expectations or better, and ensuring compliance with Goodwill policies and procedures.

Ensure proper handling and processing of donations, demonstrating stewardship and maximizing production flow to meet assigned goals.

Complete all assigned tasks accurately and on time, including cash handling, safety program requirements, incident and accident reporting, payroll and expense approvals, supply orders, and scheduling, ensuring alignment with operational goals.

Ensure all team members deliver exceptional, world‑class customer service at all times, contributing to the achievement of budgeted sales revenue and net income.

Multi‑location Oversight (for applicable Store Managers):
For those assigned to manage a multi‑location bundle, effectively oversee operations across multiple locations, ensuring consistent achievement of sales, production, and operational goals while maintaining high standards at each site.

Exhibit leadership skills that reflect a balance of personal humility and professional determination, embodying Level V Leadership principles (as outlined in Good to Great by Jim Collins).

Serve as a coach leader, guiding and supporting team members to achieve their fullest.

Conduct interviews, make hiring decisions, and assist with onboarding:
Evaluate candidates, select the best fit for the team, support a seamless transition for new hires, and engage in recruitment opportunities to attract and retain top talent.

Conduct regular performance reviews for team members, providing constructive feedback, setting goals for improvement, and fostering professional development.

Document and implement coaching/corrective actions:
Identify performance issues, develop and execute improvement plans, ensure compliance with policies and procedures, and foster ongoing professional development to enhance overall team effectiveness.

Ensure that all staff are properly trained within established timelines, equipping them to meet organizational goals while contributing to succession planning and organizational success.

Promote a positive workplace culture by fostering morale, providing training, and holding all team members accountable for their roles and adherence to Goodwill’s policies.

Lead by example to maintain brand standards and provide a clean, safe, and welcoming environment for customers, donors, and team members.

Model an effective leadership style that achieves results by empowering and guiding team members, ensuring the consistent attainment of assigned production goals.

Attend all required meetings and ensure team members do the same, actively contributing to discussions that drive business outcomes.

Exhibit decision‑making and behavior aligned with Goodwill’s Core Values:
Serve, Mentor, Include, Lead, and Excel.

Participate in training sessions, meetings, and company‑related events as required.

Perform other duties as assigned by management.

Adhere to all Goodwill policies and procedures.

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