Custodial Manager

Title:

Custodial Manager State Role

Title:

Hiring Range: $70,000

Pay Band: UGAgency:
Virginia Military Institute

Location:

Virginia Military Institute Agency Website:(Use the "Apply for this Job" box below). Recruitment Type:
Agency Employee Only - AJob Duties The Custodial Manager provides leadership and strategic direction for the Institute's custodial services program, ensuring safe, effective, efficient, and customer-focused operations throughout Post. The position is responsible for workforce leadership, service quality, operational planning, budget stewardship, performance management, and continuous improvement of custodial services. The Custodial Manager develops and implements strategies that support Institute priorities while maintaining high standards of cleanliness, appearance, safety, and customer satisfaction.

Essential Functions and Responsibilities :
Leadership and Workforce Management, Strategic Planning and Program Management, Operations and Contract Management, Budget, Resource, and Performance Management and Customer Service, Safety, and Compliance. Leadership and Workforce Management
• Provide leadership and accountability for VMI’s custodial program through the effective management and development of custodial supervisors and staff, ensuring reliable service delivery, workforce performance, compliance with Institute policies, and adherence to departmental and industry standards.
• Oversee recruitment, hiring, onboarding, coaching, employee development, succession planning, and retention efforts for the custodial workforce.
• Establish performance expectations, evaluate results, and foster a professional, customer-focused work environment that promotes accountability, teamwork, safety, and continuous improvement.
• Identify workforce and training needs and implement staffing and development strategies that enhance employee capability, productivity, and service quality.

Strategic Planning and Program Management
• Develop and implement short- and long-range custodial service plans that align staffing, resources, service levels, and operational priorities with Institute needs, industry best practices, and available resources.
• Establish and maintain custodial service standards, inspection programs, quality assurance measures, and continuous improvement initiatives across Post.
• Evaluate departmental performance and recommend improvements to staffing models, operational processes, equipment, technology, cleaning methods, and resource allocation.
• Ensure custodial operations remain adaptable to changing facility needs, building usage, institutional priorities, and emerging industry standards.

Operations and Contract Management
• Direct and evaluate custodial operations across Post to ensure consistent, effective, and efficient service delivery.
• Manage and evaluate contracted custodial services, including performance monitoring, service quality assessment, contract compliance, issue resolution, and coordination with contractors and Institute stakeholders.
• Ensure operational readiness and adequate staffing to support routine custodial services, major Institute events, athletic competitions, emergencies, recruiting activities, and other special operations.
• Investigate and resolve significant operational issues, recurring service deficiencies, and customer concerns while ensuring appropriate corrective actions are implemented and sustained.
• Collaborate with Physical Plant leadership and Institute stakeholders to support academic, military, residential, athletic, cadet recruiting, and event-related functions.

Budget, Resource, and Performance Management
• Develop, administer, and monitor departmental budgets and expenditures to ensure effective stewardship of Institute resources.
• Forecast staffing, operational,…