Property Manager

SUMMARY

Under the direction of the Director of Property Management, the Property Manager’s job is to utilize knowledge and experience to effectively administer all aspects of leasing and maintenance of rental property.

Duties include:

procuring new business; marketing available units; maintaining healthy tenant relations; routine property inspections; and keeping accurate records.

• Management Agreements & Owners
• Management Agreement – The instrument that governs the relationship between the Owner and Property Management firm which defines each party’s rights and responsibilities. A thorough understanding of it is imperative.
• Owners’ Needs – Some Owners are investors with a sophisticated understanding of what it means to be a Landlord while others have been thrust into the role by circumstance. We should understand their needs and help them obtain their end goal, whatever it may be.
• Education – Owners’ needs and desires are paramount, however they should not be a cause for a Property Manager to compromise his/her integrity. Our job is to educate an Owner when a request conflicts with professional standards or the rights of others.

• Determine Fair Market Rent – utilize and interpret local MLS data. Have an understanding of the market and factors that affect market conditions (such as time of year).
• Listing Input – prepare and submit listings for MLS, Navy Housing, etc. that effectively convey the desirable aspects of the property.
• Rental Inquiries – respond promptly to all phone and email inquiries on active listings.
• Screening – verify applicant’s rental history, income/employment and credit history to determine whether or not they qualify.
• Negotiate – present all offers to the owner. Negotiate rent amounts and lease terms for prospective leases in the best interest of the Owner.

• Lease Preparation and Enforcement – explicit knowledge and comprehension of each clause of the Lease and Lease Addenda is imperative. A property manager has to be able to interpret and enforce the Lease on a daily basis.
• Tenant Relations – swift and conscientious communications help maintain a high level of customer service. Property managers should reasonably respond to a tenant request (phone call or email) within 1 business day.

• Move-in Inspection – Upon taking on the management of a property, and each time before a new tenant moves in, a comprehensive initial inspection sets the standard by which all that follows will be measured. More than just noting the unit’s current condition, a proper inspection should be an inventory as well as a data source for the systems of the home.
• Routine Inspections – Periodic visits to the property while tenants are in residence are necessary to ensure the tenants are taking proper care. These inspections allow us to address small issues before they become large problems as well as prepare the owner for maintenance that may need attention in the near future. Occupied property inspections should be conducted no less than once per year.
• Move-out Inspection – A final inspection must be conducted within 72 hours of the tenant vacating. During this process, the property manager identifies the discrepancies between the Move-in Inspection report and the move-out condition. It is their duty to determine which discrepancy items are beyond reasonable wear and tear as well as missing/changed inventory – both for which the tenant can be charged.

• Systems of a Property – Property Managers should have a working knowledge of the basic systems of the property. Understanding how HVAC systems, appliances, plumbing, etc. work helps us identify the most effective and responsible solution for issues as they arise.
• Repairs – Responding to repair requests is a large part of what we do. Prompt responses to these requests help us minimize secondary damage and liability. When necessary, a Property Manager needs to be “on site” to take control of the situation.
• Maintenance – Keeping the property in good overall condition has a great deal to do with keeping up with preventative and routine maintenance (i.e. cut the dead tree down before it…