Field Supervisor – Transformer Assembly & Oil Processing

Field Supervisor – Transformer Assembly & Oil Processing

Field Service Supervisor

Nationally recognized experts specialized in transformer and substation apparatus installation, services, and repair. At NASS we provide a broad set of substation service capabilities across the country—from turnkey upgrades and asset assembly to major repairs and testing.

• Competitive pay
• Nashville Training Academy & Comprehensive Training Resources
• Career Path Planning
• Incentives for Professional Certifications
• Competitive Per Diem
• Referral Bonuses
• Tuition Reimbursement
• Medical, vision, and dental benefits
• 401k with company match

The hourly rate for this position is between $46.00 – $60.00 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment.
• Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
• Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
• Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
• Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
• Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
• Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
• Mentor field service technicians to enhance their technical skills and knowledge.
• Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.

• High School Diploma or equivalent
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Excellent organizational skills, interpersonal, verbal and written communication skills
• Ability to work as a team member, as well as independently
• Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc.)
• Possession of a valid driver’s license, and ability to maintain a good driving record
• Must be able to crawl, climb, stand and lift up to 50 lbs.
• Must be able to pass a fit‑for‑duty exam
• Available for frequent overnight domestic travel and occasional international travel
• Able/willing to work flexible hours, overtime, weekends, holidays and nights

• 5+ years of hands‑on experience in high‑voltage testing of electrical power equipment
• Scheduling experience a plus
• Transformer manufacturing process experience and testing experience
• Experience with test equipment:
  Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
• Knowledge of equipment:
  Circuit Breakers (HV/MV), Transformers, Switchgear, CTs, PTs and CCVTs
• Experience with test equipment:
  Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ratio & Saturation, and Hi‑Pot

Mid‑Senior level

Full‑time

Management and Manufacturing

Appliances, Electrical, and Electronics Manufacturing

NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E‑Verify, Drug and Tobacco‑Free Workplace.