Customer Service Advisor

dnata Travel Group B2B is an award-winning tour-operator with over 40 years experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group. We are now recruiting for Customer Service Advisors to join our contact centre based at Lancaster House in Leyland (Lancashire).

This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us. Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.

Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat and email. This will include:
Making changes to a customers holiday Answering invoice & commission queries Adding special requests to bookings Holiday cancellations and assistance requests Booking special meals & prebooking seats on flights General customer service enquiries Hours :