Customer Service Advisor

dnata Travel Group B2B is an award‑winning tour‑operator with over 40 years’ experience in tailor‑making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.

We are now recruiting for Customer Service Advisors to join our contact centre based at Lancaster House in Leyland (Lancashire).

This is a great opportunity to join a fast‑paced and exciting industry where no two days are quite the same. In this role you will service after‑sales enquiries from our travel agent partners, providing the excellent service that they expect from you.

Our customer service team are dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.

Day‑to‑day you will be responsible for supporting our travel agent partners and providing great after‑sales care both over the phone, via live‑chat and email. This will involve:

• ude:
  
  Making changes to a customer’s hol
• ries Adding special requests to book
• ings Holiday cancellations and assistance requ
• ests Booking special meals & prebooking seats on fli

Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

The starting salary is £25,000, increasing up to £26,250 as you complete modules in our training programme over the next 18 months.

Start date:

early April 2026.

To be considered for this role, you need to have the following:

• owing:
  
  -Customer service experience – ideally in a contact centre env
• literate
  
  Travel industry experience or a keen interest in travel is d
• focussed
  
  Great attention t
• o detail
  
  Excellent verbal and written communicatio
• n skills
  
  Able to work under pressure, meet deadlines and rem
• ain calm
  
  GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or eq
• uivalent

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy public transport access from the surrounding area. We have some fantastic benefits, making us a great place to work:

• to work:
  
  Travel discounts – we have a dedicated Staff Travel Team to source the best deals for o
• ur people
  25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
  Additional annual leave purcha
• se scheme
  
  Company pensi
• assurance
  
  Low-cost health care for you and yo
• ur family
  
  Employee Assistance
• programme
  
  Mental Health Fir
• st Aiders Ongoing development – we have an in‑house People Develop
• ment Team Industry/social events – including supplier events, office socials & parties and pop
• -up shops
  
  Cycle to wo
• programme
  
  Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI
• strategy
  
  Volunteer days – one day’s paid leave each year to volunteer with a registere
• d charitydnata4good – supporting the local communities we work, live and thrive in Refer a frie
• nd scheme
  
  Free eye c
• are tests
  
  Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online
• shopping
  
  Casual d
• ress code
  
  Free tea and coffee, subsidised on‑site restaurant with free wifi and free ca