Customer Care Technician

Location: Farington

CMS Recruitment are seeking hardworking Customer Care Technician on a permanent basis to join our well know construction & regeneration client working across Northumberland. Role

Purpose:

Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.? Duties Establish and maintain pro-active relationships with the build team and purchasers. Carry out a range of maintenance / repair tasks or advise of specialist support required Establish effective procedures for managing the resolution of items raised.

Carry out property inspections, coordinate remedial repair work with Customer Care Team Meet with homeowners and represent Ascent Homes in a professional manner.? Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required. Follow all health and safety policies, including PPE and safe tool operation Identify and report hazards? Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.

Generic Requirements for all colleagues Contribute to the creation of a positive culture in line with Advance Northumberland values Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities Ensure a safe and sustainable working environment is promoted across the business Contribute to the financial performance of the business, in line with role responsibilities Undertake other reasonable duties as requested Personal Specification

Essential Criteria Skills, Knowledge & Experience Required NVQ Level 2 (or equivalent) in general maintenance or similar. Strong knowledge of domestic joinery repairs and installations. Experience working in occupied properties Ability to read and follow drawings, specifications, and measurements. Skilled in safe use of hand and power tools. IT skills sufficient to undertake mandatory training and use in-house APPS. Good communication and customer service skills.

Ability to work independently and as part of a wider multi-trade team. Full UK driving licence. Desirable: experience using digital job management systems.

To apply for this vacancy please send across an updated CV!