Receptionist - Urology Care Center

We’re looking for an organized, people-oriented Clinic Receptionist to help ensure smooth patient flow and excellent customer service. This role is essential for creating a welcoming environment while supporting accurate scheduling, registration, and payment processes.

• Greet patients warmly and collect demographic, billing, and payment information
• Schedule appointments accurately and verify patient contact and insurance details
• Update records, scan paperwork, and schedule follow-up visits
• Answer phones promptly, gather necessary information, and route calls appropriately
• Provide updated schedules to nursing staff and providers
• Assist patients with forms, insurance card copies, and portal enrollment
• Collect co-pays, deductibles, co-insurance, and outstanding balances; log and post payments daily
• Monitor office supply needs and report to the Clinic Coordinator
• Cross-train and assist in other clinic office areas as needed

• 2–4 years of customer service experience (preferred)
• At least 1 year of experience in a physician clinic office (desired)
• Medical terminology knowledge or coursework (highly preferred)