Care Coordinator

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Full Time Liberty Lake, WA, US

Salary Range: $20.00 To $22.00 Hourly

Experienced in the provision of Direct Care Services (DCS) in an in-home care environment. Possess the knowledge of the skills and procedures required for the delivery of non-medical in-home care. Proficient in employee-client relations and conflict resolution. Able to provide employee scheduling to meet client needs. Must possess office administration or clerical abilities with good oral and written skills. Must have experience in the healthcare industry.

Must be able to pass an FBI-level fingerprint background check. Performs other duties as assigned. This is a full-time, hourly position.

• Coordinate oversight of direct care services at the direction of the Regional Director, Area Manager and in conjunction with the Scheduling Coordinator, throughout designated and/or approved counties.
• Provide oversight of DCS services by Aging Better employees or contracted services when assigned by the Area Manager or senior management, in conjunction with the Scheduling Coordinator.
• Conduct supervisory visits when assigned by the Area Manager, ensure visits are electronically annotated in the tracking and scheduling system, also in writing in client and/or employee files/charts per state statutes and regulations; hard copies are filed in the main office.
• Care coordination of client care includes the following:
• Coordination and creation of client/employee schedules including completing shifts and entering travel time when needed at the direction of the Scheduling Coordinator, Area Manager, or other senior management.
• Evaluate Care Plans during the supervisory visit to ensure client needs are being met and all provisions of the Plan of Care are being followed.
• Schedule and conduct Supervisory Home Visits to ensure client needs are being met, that field staff are completing tasks per the client Plan of Care, and that all policies and state provisions are being followed.
• Conduct intake assessments for new clients; provide new client information to the Scheduling Coordinator for staffing and data entry into the electronic tracking system.
• Ensure client satisfaction surveys are conducted at the appropriate intervals for all Idaho offices; report client feedback to all AAging Better In-Home Care office staff. Ensure all Surveys are kept up to date and are reported in Quarterly Meetings for all Idaho offices.
• Forward copies of new client and new employee documentation to the Regional Director, Area Manager, and Administrative Assistant.
• Document all issues or key interactions for both clients and employees in the “Activity” fields of the electronic tracking system and ensure all management staff are aware of events along with any other necessary office staff.
• Ensure all client and personnel records are kept confidential and that clients and employees are aware of such confidentiality, following HIPAA guidelines.
• Maintain and track all caregiver certifications to ensure that all field staff are within state and agency regulations. Update certifications in the electronic tracking system. Forward all compliance pieces to the Area Manager and Regional Director.
• Build all new client charts, ensuring all forms and documents are present after an intake is completed for all Idaho offices.
• If assigned by the Area Manager, assist in identifying areas of quality improvement during reviews of “Timesheets” and ensure Area Manager and the Executive Administrative Assistant are informed of any findings so that they or the Scheduling Coordinator can provide counseling or…