Account Manager
Listed on 2026-10-21
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
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Inside Account ManagerLiberty Lake, WA, US
Salary Range: $25.00 To $30.00 Hourly
Job Title:
Inside Account Manager
Shifts:
Day
Dept.:
Administration Type:
Hourly, Non-Exempt
Business Operations Manager Class:
Indirect The following are tasks to be performed by the Inside
Account Manager. The duties are not limited to this list. Any additional requirements, changes, or deletions will be at the discretion of the Business Operations Manager
. To perform this job successfully, an individual must be able to perform each essential responsibility and duty satisfactorily.
SUMMARY: The Inside Account Manager serves as the primary point of contact between Altek and its customers. They are responsible for building and maintaining strong client relationships, managing the fulfillment of customer orders, and ensuring customer satisfaction. This role coordinates with internal teams to drive client success and meet business objectives.
RESPONSIBILITIES:
- Serves as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining regular communication
- Builds strong, long-lasting relationships to foster customer loyalty and satisfaction
- Monitors the execution of customer orders; ensuring they are completed on time and applicable quality and contractual requirements are fulfilled
- Provides ongoing support, monitors account performance, and reports on performance metrics
- Provides feedback to internal teams to improve products, services, and customer experience
- Understands client goals and objectives and work with them to develop long-term strategies that drive success
- Communicates effectively, both in writing and verbally, with customers and internal teams
- Adapts and modifies as circumstances warrant
- Demonstrates safe work habits
- Builds and maintains positive rapport, communication and behavior with other Altek employees, customers and/or suppliers
- Embraces Altek’s Quality Policy to ensure quality to internal and external customers
- Embraces Altek’s vision, core values, and expected behaviors
QUALIFICATIONS:
- High School Diploma or GED
- 5+ years of experience in customer service (preferred)
- Committed to delivering excellent customer service
- Excellent negotiation and communication skills
- Strong problem-solving, adaptability, and prioritization abilities
- Detail-oriented with a high degree of accuracy
- Highly dependable and capable of working independently or collaboratively with a team
Activity
Yes No Comment
X
Frequently
Standing
X
Frequently
Walking
X
Frequently
Pushing and/or pulling
X
Occasionally
Climbing
X
Never
Bending or stooping
X
Occasionally
Squatting or kneeling
X
Occasionally
Twisting or turning
X
Occasionally
Handling, grasping with one or both hands
X
Occasionally
Typing
X
Frequently
Reaching or arm extension
X
Occasionally
Lifting or carrying
X
Occasionally
Never = 0% Occasionally = 25% Frequently = 75% Constantly = 100%
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